Privacy Policy

Last Updated 12th November 2022

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at aestlivehelp@gmail.com.

We are Aestlive (“Company”, “we”, “us” or “our), a business incorporated under law of Germany, registered at Zum Zoerr 9, 41462 Neuss, Germany, also reachable at aestlivehelp@gmail.com.‘Personal data’ is any information that relates to an identified or identifiable natural person, such as your name or email address.

Key Questions and Answers

1. What data do we collect?

Personal Information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you contact us via email .We process this information to answer your request (Art. 6 (1) (1) b GDPR). The personal information that we collect is provided by contacting us. The personal information we collect may include the following:

Personal Information Provided by You. The personal information that we collect is provided by contacting us. The personal information we collect may include the following:

· names

· email addresses

· contact details

· Inquiry Information

· other personal Data

Sensitive Information: We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Data automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include following:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Cookies and Other Tracking Technologies

Aestlive may use cookies or and other tracking technologies (like pixels, web beacons and scripts) that are technically necessary to operate our website and automatically collect the personal information described in this section and may be collected in other sections. These cookies allow us to operate our site, maintain its security, and provide its key functions. See the Section 8 “What are your data protection rights and how can you exercise them?” to learn more about how you may limit or disable cookies or certain other tracking technologies on your device.

Information collected from other sources

We may also collect personal information in order to enhance our ability to provide relevant marketing, offers, and services to you, about individuals that we do not otherwise have from, for example public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties.

2. How do we protect and store your Personal Data?

In Short: Ensuring the safety and security of our service and Your Personal Data is a priority.

Aestlive uses appropriate technical and organizational measures to protect Your Personal Data. Only certain people have access to Your Personal Data. All communication to and from our contact form are encrypted with TLS.

3. How will we use your Personal Data?

In Short: We process your Personal Data to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We would not use Your Personal Data for any unlawful purposes. We may also process your information for other purposes with your consent.

We process your personal Data for a variety of reasons, depending on how you interact with our Services, including:

To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To save or protect an individual’s vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm
To provide services you request: It is necessary for us to process your personal data in order to deliver the services and process transactions according to the applicable contract between us (or take necessary steps relating thereto).
Making our Services available to you
To monitor, improve and develop our Services. We may use your information to understand our users and to change or optimize our Services.
To comply with our legal obligations, including participation in investigations and proceedings conducted by the government or public authorities. Aestlive may uses your personal data to protect itself. We may use your information in order to comply with legal obligations, regulations, laws, court orders or assist in an investigation to protect and defend our rights and safety or all other legal obligations.
In case we have a legal obligation, we may process Your Personal Data to protect our rights and safety, as well as those of our customers and third parties. Although we may not have a legal obligation to do so, we may still process data for this purpose based on our legitimate interest or those of other affected persons in order to assert legal claims.

4. Why and with Whom do we Share your Personal Data

In short: We may share some of your Personal Data with others to provide you with our services. We do not sell Your Personal Data or give it to spammers.

Aestlive may share Your Personal Data with the following categories of recipients as necessary:

To public authorities, law enforcements and courts in order to comply with legal obligations to participate in investigations and proceedings conducted by governments or public authorities.

To other companies, individuals, or government agencies where it is required to disclose personal data by law or based on legitimate interests to protect our rights or safety as well as those of our customers and third.

To law enforcement, public authorities, regulators and other parties for legal reasons. Personal information may be disclosed to third parties, as required by law, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, or to exercise/protect the rights, or safety of Aestlive, our visitors, or others.

Google Analytics:

We use Google Analytics on our website. Its purpose is to analyze user behavior and based on the results. Google will process Your Personal Data including IP address, online identifiers, device identifiers, and device information, e.g. browser type, user behavior, e.g. pages visited, session duration, use of specific website functions, e-commerce activity to evaluate your use of the website, compile reports on website activity, and provide us with other services related to website activity and internet usage.

Google Analytics uses cookies for data processing (see Section 7 for further information). You can consent to the processing of Your Personal Data by Google Analytics and change your consent at any time through our cookie banner. Google will anonymize Your Personal Data 14 months after your last activity, provided there is no legal obligation to store it for a longer period.

Some of the before mentioned providers (like Google) may process and transfer Your Personal Data outside the EU/EEA. For more information on protective measures used to secure data transfers in countries outside the EU/EEA, please see Section 7 below.

5. How long will we keep your information?

We keep Your Personal Data only as long as they are needed for our services or as required by law. If you want to exercise Your Right to Access or Delete your Personal Data check Section 12 to contact us.

6. Cookies – What are cookies and how do we use them?

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit aIIaboutcookies.org.

What types of cookies do we use and for what purpose?

There are a number of different types of cookies, however, our website uses:

• Functionality — Aestlive uses these cookies or similar technologies that are technically necessary to operate our website, maintain security, provide its key functions or that we recognize you on our website and remember your previously selected preferences. These could include what location you are in.

• Analytics — Aestlive uses these cookies or similar technologies to better understand your use of our website. This can help tracking users and how they navigate around our website. This may help improve the websites functionality. We only place these cookies with your consent.

For further information about Cookies and our use of these please check our Cookie Policy.

7. Region-Specific Disclosures

European Privacy Policy

This European Privacy policy added the information contained in our Privacy Policy and only applies to individuals and services located in the European Economic Area, Switzerland and the UK.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: Data protection | European Commission (europa.eu).

If you are located in Switzerland, the contact details for the data protection authorities are available here: Startseite (admin.ch).

Legal Basis for Using Personal Data

We process your personal data only if we have a legal basis to do so, including:

Consent for one or more specific purposes from the data subject;
Necessary to fulfil a contract, or to prepare a contract;
Necessary to fulfil an obligation by law;
Necessary to protect vital interests of the registered or of another individual;
Necessary to perform a task of general interest or as part of the exercise of authority by a person responsible for personal data;
Necessary for the purpose of the legitimate interests pursued by the controller or the third party.

The purpose for which we use and process your data and the legal basis on which we carry out each type of processing are explained in more detail below:

To provide services you request: It is necessary for us to process your personal data in order to deliver the services and process transactions according to the applicable contract between us (or take necessary steps relating thereto).
To respond to user inquiries/offer support to users: We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information to you: We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To save or protect an individual’s vital interest: We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
Making our Services available to you
To monitor, improve and develop our Services. We may use your data to understand our users and to change or optimize our Services.
To comply with our legal obligations, including participation in investigations and proceeding conducted y the government or public authorities. Aestlive may uses your personal data to protect itself. We may use your Data in order to comply with legal obligations, regulations, laws, court orders or assist in an investigation to protect and defend our rights and safety or all other legal obligations.
In case we have a legal obligation, we may process Your Personal Data to protect our rights and safety, as well as those of our users. Although we may not have a legal obligation to do so, we my still process data for this purpose based on our legitimate interest or those of other affected persons in order to assert legal claims.

International Transfers

Your personal data may be stored in, transferred to, and processed in Germany and in any other country in which the Company or other service providers maintain facilities. The data protection laws in these countries may provide a different standard of protection for your personal information than the country in which you are located or your country of residence. If you have any questions, concerns or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please Check section 13 to contact us.

If personal data is transferred, stored or processed in a country that has not been classified by the European Commission as a country that offers an adequate level of protection for personal data, we take measures to take appropriate security measures to protect your personal data, including, where appropriate, the conclusion of standard contractual clauses approved by the European Commission.

Storing of Personal Data

Data Protection Rights

If you are located in the EEA, the United Kingdom or Switzerland, you have the following rights in relation to your personal data stored by us:

Right of access: The data subject shall have the right to obtain from the controller confirmation, and access to the personal data and related information.
Right to correction: You have the right to have your personal data corrected, as permitted by law.
Right to withdraw consent: You have the right to withdraw consent that you have provided at any time. As a result, we may no longer process Your Personal Data based on the consent. But the withdrawal of your consent has no effect on the lawfulness of processing before the withdrawal.
The right to erasure: You have the right to request that Aestlive erases your personal data, under certain conditions.
The right to restrict processing: You have the right to request that Aestlive restrict the processing of your personal data, under certain conditions, as permitted by law.
The right to object to processing: You have the right to object to Aestlive’s processing of your personal data, under certain conditions as permitted by law.
The right to data portability: You have the right to request that Aestlive transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to rectification: You have the right to request that Aestlive correct any information you believe is inaccurate. You also have the right to request Aestlive to complete information you believe is incomplete.
The right to contest any automated decision-making that was made on a solely algorithmic basis.
The right to be provided with contact details for the data controller and their designated data protection officer, where applicable.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: Aestlivehelp@gmail.com

California Consumer Privacy Act (CCPA)

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a “resident” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and

(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history, and financial information	NO
C. Protected classification characteristics under California or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	NO
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;

Participation in customer surveys or contests; and

Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by visiting https://aestlive.com/contact/, or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

Aestlive has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Aestlive will not sell personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

whether we collect and use your personal information;

the categories of personal information that we collect;

the purposes for which the collected personal information is used;

whether we sell your personal information to third parties;

the categories of personal information that we sold or disclosed for a business purpose;

the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and

the business or commercial purpose for collecting or selling personal information.

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

You may object to the processing of your personal information.

You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.

You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.

To exercise these rights, you can contact us by visiting https://aestlive.com/contact/, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

8. What’s our policy for Users Outside of Germany?

Your personal information may be stored in, transferred to, and processed in the Germany and in any other country in which the Company or other service providers maintain facilities. The data protection laws in these countries may provide a different standard of protection for your personal information than the country in which you are located or your country of residence. If you have any questions, concerns or wish to obtain more information about the international transfer of your personal information or the implemented safeguards, please Check section 13 to contact us.

9. Children’s Data

Our Services are not designed or intended for use by children, Aestlive does not knowingly collect, accept, request or solicit any Personal Information from children under the age of 13 (or the equivalent age of a child in your jurisdiction) or knowingly market to children. If we become aware that we have inadvertently collected personal information from a child under the age of 13 (or the equivalent age of a child in your jurisdiction), we will try to delete any such information promptly. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us via the contact information in Section 14) immediately and we will do our best efforts to quickly remove such information from our records.

10. Privacy Policy of other Websites

The Aestlive website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

11. Affiliate-Programs and Affiliate-Links

In our online offer, we include so-called affiliate links or other references (which may include, for example, widgets) to the offers and services of third-party providers (collectively referred to as “affiliate links”). If users follow the affiliate links or subsequently take advantage of the offers, we may receive a commission or other benefits from these third-party providers (collectively referred to as “Commission”).

In order to be able to track whether the users have perceived the offers of an affiliate link used by us, it is necessary for the third-party providers to find out that the users have followed an affiliate link used within our online offer. The assignment of the affiliate links to the respective business transactions or to other actions (e.g. purchases) serves the sole purpose of commission billing and will be cancelled as soon as it is no longer necessary for the purpose.

For the purposes of the aforementioned assignment of affiliate links, the affiliate links may be supplemented by certain values that are part of the link or may be stored in another way, e.g. in a cookie. The values may include, in particular, the starting website (referrer), the time, an online identifier of the operator of the website on which the affiliate link was located, an online identifier of the respective offer, the type of link used, the type of offer and an online identifier of the user.

Information on legal bases: If we ask users for their consent to the use of third-party providers, the legal basis for the processing of data is consent. Otherwise, the user’s data will be processed on the basis of our legitimate interests (i.e. interest in efficient, economical and recipient-friendly services). In this context, we would also like to draw your attention to the information on the use of cookies in this privacy policy.

Types of data processed: Contract data (e.g. subject of the contract, term, customer category); usage data (e.g. websites visited, interest in content, access times); meta/communication data (e.g. device information, IP addresses); inventory data (e.g. names, addresses);
Purposes of processing: Affiliate tracking; provision of contractual services and customer service.
Legal basis: Consent (Art. 6 para. 1 P. 1 lit. a) GDPR); Legitimate interests (Art. 6 para. 1 P. 1 lit. f) GDPR).

Further information on processing processes, procedures and services:

Amazon-affiliateprogram: Affiliate-program (Amazon and the Amazon-Logo are trademarks from Amazon.com, Inc. or one of its affiliated companies); Service Provider: Amazon EU S.à r.l. (Société à responsabilité limitée), 38 avenue John F. Kennedy, L-1855 Luxemburg; Legal Basis: Legitimate interests (Art. 6 para. 1 P. 1 lit. f): GDPR); Website: Amazon.com; Privacy policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=201909010.

eBay Partner Network: Affiliatemarketing-program; Service Provider: eBay Partner Network, Inc., 2145 Hamilton Ave., San Jose, CA 95125, USA; Legal Basis: Legitimate interests (Art. 6 para. 1 P. 1 lit. f): GDPR); Website: https://partnernetwork.ebay.de; Privacy Policy: https://partnernetwork.ebay.com/legal#privacy-policy.

Awin (Affiliate Window)

CJ Affiliate by Conversant

FlexOffers

Rakuten Affiliate Network

12. Can Aestlive update this privacy policy?

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make changes and corrections to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. Contact us

If you have questions or comments about this notice or any requests concerning our processing of Your Personal Data or any queries with regard to these practices, you may email us at aestlivehelp@gmail.com or by post to:

Aestlive

Zum Zoerr 9,

41462 Neuss, Germany Neuss,

NRW 41462

Germany

14. How can you review, update, delete your Data, we collected from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.

15. How to contact the appropriate authority?

Should you wish to report a complaint or if you feel that Aestlive has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office